How does the process work?

Fill in the Contact Form or call us.

We’ll respond with an email jam-packed with information about our service:  An introduction letter explaining what we can – and can’t – do, our Terms and Conditions, Agency Fees and Nanny Pay information and last but not least Nannytax Payroll information.

Have a good, quiet read… there’s a lot to take in.  Contact us with any questions – we’re as keen as you are to make sure we’re the right agency for you.

When you’re ready, complete our Registration Form online and Subscribe to our service (£20 per month) – we’ll send you links.

As soon as we receive these we’ll get busy matching you with our candidates and within 24 hours you’ll receive an email with detailed Nanny Notes to read and consider.  Our Nanny Notes are just a little bit special – we spend at least an hour interviewing each candidate in person and by the end of that process we know each other pretty well.  We take great pride in producing a document for each of our nannies that is very much more than just a CV.

Reach out directly to any candidates of interest .  We  encourage families to make direct contact with nannies .  Those initial conversations – either by phone or email – are really important in establishing that vital common ground – or not.  And if it’s not, well then that’s fine, because we all know it’s got to be right for both you and the nanny.

We’ll also get your job onto our website Jobs Page and we’ll make sure your details are entered on our database so that we can send you our weekly Mail-Out with Nanny Notes for all new candidates

What interview procedure do you advise us to follow?

The process of “hiring” a nanny usually follows this pattern:

  • First interview

  • Second interview/short trial

  • Offer

  • (Optional) longer trial

  • Contract and Payroll

  • Hand-over

First Interview – this can be in your home or some parents prefer neutral ground for a first meeting (maybe your workplace or a local café).  Most families choose home, usually in the early evening after they return from work.  Depending on how many nannies you choose to interview, you might not want your children to meet candidates until you have a short list.  We recommend no more than 30-45 minutes for a first interview.  Look upon it as a “meet and greet”; a chance for both of you to talk generally about the job that you’re offering and what the nanny is looking for.  Keep it informal and don’t worry too much at this stage about the nitty gritty of salary and contract detail.

Second Interview – if your first interview goes well then don’t waste any time in setting up a second meeting.  This should be at a time when your children can meet the candidate.  Encourage them to get to know each other and make time to stand back and observe if you can.  Some families incorporate a mini-trial at this stage – maybe asking the nanny to spend a bit of time doing whatever your children like to do most.  Football in the garden, some cutting and sticking and making, bake a cake or some cookies…  Or maybe something as simple as homework help or music practice. You can also use this second meeting as an opportunity to drill down a bit more into the detail of the job you’re offering  and to explore the nanny’s previous experience with children and her childcare abilities.  By the end of this second interview you should both have a fairly good idea of whether or not you could work together.  If it feels perfect then go for it and make an offer there and then.  If you need to sleep on it then don’t feel pressured into making a snap decision.  Take your time and remember – trust your gut instincts.  Candidates can have glowing references, folders full of certificates and a DBS certificate issued today, but if it doesn’t feel right then it’s probably not.  And no amount of compromise is going to make it right.  Move on to the next candidate.  By the way, we give exactly the same advice to all our nannies.

You’re not alone!  Remember that we are there for you every step of the way.  We will get discreet post-interview feedback from the nannies, help you to negotiate a job offer that can work for both parties, supply you with references and referee contact details to enable you to get reassurance from previous employers or ask specific questions that relate to your particular requirements.

Making an offer!

We like families to make job offers themselves.   We don’t want to steal your thunder.  But if you would prefer us to do so then of course we’re happy to.  Most families make a verbal offer and then follow up with an offer letter (email) setting out the basic agreement (Start date, Days/Hours required, Duties (basic day-to-day job description), Salary (remember to incorporate a net and gross hourly rate – we can help you to work this out).  You may want to make your offer subject to a successful Trial.  We love trials!  Not least because they provide a definite review point to enable both parties to be honest and to air any worries or concerns.  Nannies should be paid in cash for trials (this is not contracted work) at the agreed hourly rate.  If you trial your nanny for up to two days there is no agency fee.  Longer trials will incur a daily agency fee of £25 or £75 per week.  (This will be deducted from our final placement fee if you confirm your employment of the nanny.)

Contract and Payroll – once the nanny has accepted your offer then you need to start to think about drawing up a contract (agreement) and, if necessary, setting up a PAYE payroll.  We can help you with both.  If you choose to work with Nannytax they will offer you a bespoke contract and set up your payroll and run it going forward.  If you choose to do this yourself we can offer you a draft contract (which has been approved by the Nannytax in-house lawyers) free of charge and we can also give you guidance about all aspects of statutory employment.  NB:  Your nanny should have agreed and signed her contract before she starts work for you and your payroll should be up and running.  Sometimes when start dates follow on quickly from the interview process this is not always possible but please remember, a contract is vital to protect both you and the nanny and will go a long way to making your nanny feel that you are taking her employment seriously.  Paying your nanny properly is also the least you can do to ensure that you respect her and value her.

Handover – make sure you make time for a proper handover.  In our experience the most successful placements are those where the nanny is given time to shadow you or your existing nanny for at least one afternoon.  Take your nanny to school to introduce her to teachers, other parents and nannies.  Do the after school “routine” together – homework, meal preparation, bathtime…  In short, never underestimate how difficult it is to walk into someone’s home and take charge of their children.  Nannies will blossom in families where they are supported, where there is regular communication and where they are given time and space to tell you how they’re getting on.

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Coronavirus Update

We are currently unable to recruit new nannies due to social distancing measures.  A list of previously recruited nannies with updated availability can be found here.

Please contact us via email ( for more information about specific nannies.